DoubleSnap Support

How do I scan a card?

Open DoubleSnap, tap "Start Scanning," and follow the on-screen corner guides to center the front of your card, then the back. DoubleSnap combines both into a single image automatically.

My scans aren't saving — what should I do?

On the Free plan, images save to your Photos library only when you tap Share or Save manually. On Plus and Pro, images are saved automatically to My Scans as soon as your combined image is ready.

How do I upgrade, downgrade, or cancel my subscription?

Subscriptions are managed through your Apple ID. Go to your iPhone's Settings app → tap your name → Subscriptions → DoubleSnap, and make your changes there.

I was charged but don't see my subscription unlocked — what do I do?

Open DoubleSnap, go to Settings → Manage Plan → Restore Purchases. This re-syncs your account with your Apple ID's active subscriptions.

Does DoubleSnap collect my personal data?

No. DoubleSnap doesn't require an account and doesn't collect or store personal data. See our Privacy Policy for details.

Still need help? Email us at hello@doublesnap.app and we'll get back to you.